index
Musical Instruments
String Instruments Electric Guitars Acoustic Guitars Cellos & Basses
Wind Instruments Saxophones Clarinets Flutes
Audio Equipment
Headphones In-Ear Headphones
Microphones Dynamic Microphones Condenser Microphones
Recording Gear
Microphones Condenser Microphones Dynamic Microphones
Music Accessories
Guitar Picks & Straps Electric Guitar Straps Acoustic Guitar Straps Bass Guitar Straps
Instrument Stands Guitar Stands Instrument Stands
Band & Orchestra
Woodwind Instruments Clarinets Saxophones Flutes
Marching Band Gear Marching Snare Drums
Live Sound & Stage
PA Systems PA Mixers
Lighting Equipment Stage Lighting Par Cans
Stage Monitors Stage Monitors

Return & Refund Policy

At Emusicmart, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process. Please review the policy below for details.

Eligibility for Returns

  • Timeframe: You may request a return within 15 days of receiving your order.

  • Damaged, defective, or incorrect items: If the product you receive is damaged, defective, or not what you ordered, you are eligible for a replacement or a full refund.

  • Change of mind (buyer’s remorse): Returns for reasons other than defect or error may be accepted, but a 25% restocking fee will apply.

Return Authorization (RA)

  • A Return Authorization (RA) number is required for all returns.

  • Please contact our customer support team to request an RA within 15 days of delivery.

  • RA numbers expire 7 days after issuance. Items returned without a valid RA may be rejected or subject to additional fees.

Return Conditions

To qualify for a refund or replacement, returned products must:

  • Be in original manufacturer packaging and securely packed.

  • Be in new condition with no signs of wear, damage, or tampering.

  • Include all accessories, manuals, and parts.

  • Have security seals intact (if applicable).

Refunds & Processing

  • Refunds are issued to the original payment method within 15 business days after we receive and inspect the returned item.

  • If replacement parts or items are available, we may offer a replacement instead of a refund.

  • If a full replacement is not available, we may provide a partial refund or store credit.

Shipping Costs

  • Customer responsibility: Unless the product is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

  • Shipping refunded: We will cover return shipping costs if the item was defective, damaged on arrival, or shipped incorrectly.

  • Customers may choose any trackable carrier for return shipping. Please include the RA number on the package.

How to Start a Return

  1. Request RA: Contact customer support within 15 days of delivery to obtain your RA number.

  2. Pack Securely: Place the product in original packaging, include all parts, and write the RA number on the package.

  3. Ship Back: Use any carrier with tracking to return the item. Keep proof of shipment for your records.

  4. Receive Refund/Replacement: Once inspected, we will issue your refund or send a replacement as applicable.

Contact Us

If you have questions about your return, we’re here to help:
📧 Email:support@emusicmart.com
📞 Phone: 281-786-4436