Ortega Guitars R121 Family Series Full Size Nylon Classical Guitar Spruce Top Mahogany Natural Satin

At Emusicmart, we are committed to delivering your music gear and electronics quickly and safely. Every order is carefully packed and shipped with insurance for added protection.

Processing & Delivery Time

• Order Processing: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
• Delivery Time (U.S. only): Standard delivery typically takes 3–5 business days after dispatch.
• Please note: Delivery times are estimates only and may vary depending on your location, weather conditions, carrier delays, or other factors beyond our control.

Shipping Destinations

• We currently ship only within the United States.

Shipping Costs

• We are pleased to offer free standard shipping on all U.S. orders.
• Expedited shipping options may be available at checkout (additional charges apply).

Packaging

• All orders are shipped in plain, secure packaging for privacy and protection.
• No product details will appear on the outside of the package.

Signature Requirements

• For your protection, all orders valued at $250 or more may require a signature upon delivery.

Order Tracking

• Once your order ships, you will receive an email with tracking details so you can follow your shipment.

Lost, Delayed, or Damaged Shipments

• If your package is lost, delayed, or arrives damaged, please contact us immediately at support@emusicmart.com.
• We will work with the carrier to resolve the issue as quickly as possible.

Security Verification

• For your protection, we may occasionally contact you to verify payment or order details before shipping.

Questions?

For details on returns and refunds, please see our Return & Refund Policy.
If you have any questions about shipping or delivery, please contact our customer service team:
📧 support@emusicmart.com